bdwin's Privacy Policy

1 What Information We Collect

bdwin collects the following types of information for the purpose of operating its services properly and providing users with the best possible experience.

1.1 Registration Information

Information we collect when you open an account:

• Full name and date of birth (for age verification)
• Valid email address and mobile number
• Password (stored in encrypted form)
• Payment method details (bKash, Nagad, Rocket, or bank account number)
• National ID card or passport details (when identity verification is required)

1.2 Automatically Collected Information

Information automatically collected while you use our platform:

• IP address and device identifier information
• Browser type, operating system, and device details
• Login time, session duration, and platform usage history
• Browsing information collected through cookies and similar tracking technologies
• Transaction history and amounts

2 Purpose of Data Use

bdwin uses your collected information only for specific and legitimate purposes. Under no circumstances is information used for any other purpose.

2.1 Service Operations

• Creating, verifying, and managing your account
• Processing deposit and withdrawal transactions
• Managing bonuses and promotional offers
• VIP program and rewards management

2.2 Security & Compliance

• Prevention of fraud, money laundering, and other illegal activities
• Age verification — ensuring services are available only to those aged 21 or above
• Implementation of responsible gaming policies
• Meeting applicable legal obligations

2.3 Customer Service Improvement

• Providing customer support and resolving complaints
• Analysis for improving service quality
• Personalizing the experience according to user preferences
• Sending important notifications and updates

3 Data Storage & Security

bdwin uses industry-standard security measures to protect your personal information. Our security framework is as follows:

3.1 Technical Security

• SSL/TLS Encryption: All data transmissions are secured through SSL encryption
• Encrypted Database: All stored sensitive information is kept in an encrypted state
• Firewall Protection: Multiple layers of firewalls are used to prevent unauthorized access
• Regular Security Audits: Periodic security reviews conducted by third-party experts

3.2 Data Retention Period

Your personal information is retained for as long as your account remains active. Even after an account is closed, certain information may be retained for a specified period to meet legal obligations and resolve disputes.

4 Data Sharing with Third Parties

bdwin never sells, rents, or transfers your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

4.1 Payment Processors

Necessary transaction information is shared with bKash, Nagad, Rocket, and approved banking partners to complete deposits and withdrawals. These partners are governed by their own privacy policies.

4.2 Legal Obligations

Information may be provided when required by a court order, a legitimate request from a government authority, or applicable law. In such cases, only the information strictly necessary to fulfill the legal requirement is shared.

4.3 Fraud Prevention

Necessary information may be shared with specialist security organizations to help detect fraud or illegal activity, but always under strict confidentiality agreements.